Everything you need to know about sourcing, shipping, payments, your account, and working with RAIZ AFRICA GROUP.
It's straightforward: submit a sourcing request on our Sourcing page, and our team in Guangzhou will identify 3–5 verified suppliers within 24–48 hours. You'll receive a detailed quote including unit price, MOQ, lead time, and sample options. Once you approve, we handle everything — production, QC inspection, freight, and delivery to your door.
MOQ varies by product and factory — typically between 100–500 units for most consumer goods. We work to negotiate the lowest possible MOQ for our clients. For many products we can also arrange sample orders of 1–5 units before committing to a bulk order.
We source almost any product manufactured in China: electronics, textiles, machinery, auto parts, furniture, food equipment, cosmetics, construction materials, and more. The main exceptions are products restricted by international trade law or subject to heavy export controls (weapons, certain chemicals, etc.).
Yes. We specialise in private label and OEM manufacturing — your logo, your packaging, your specifications. Ideal for Amazon FBA sellers, retail brands, and e-commerce businesses. Minimum quantities and lead times vary by product category.
Our Guangzhou team conducts on-site factory audits covering production capacity, certifications (ISO, CE, etc.), payment reliability, and sample quality. We maintain a database of 1,200+ pre-vetted suppliers and only recommend factories with a proven track record.
We offer two main modes:
All Incoterms 2020 are available: EXW, FCA, FAS, FOB, CFR, CIF, CPT, CIP, DAP, DPU, and DDP (door-to-door, all duties included). We recommend DDP for clients who want a fully managed solution, and FOB for experienced importers handling their own freight.
Yes. We manage customs clearance in all 7 countries where we have offices: China, Morocco, France, Germany, USA, Canada, and Cameroon. For other destinations, we partner with trusted local customs brokers. Our DDP (Delivered Duty Paid) option is the most popular — one price, we handle everything.
We ship to 85+ countries worldwide — all African countries, France, Germany, Spain, UK, USA, Canada, UAE, and many more. See our Shipping page for the complete list with estimated transit times.
Every order receives a unique reference number (format: RAG-XXXX). Enter it on our Order Tracking page for real-time shipment updates. You'll also receive email notifications at each key milestone: production confirmed, QC passed, cargo shipped, customs cleared, delivered. You can also view all your orders in your Client Portal.
We accept a wide range of payment methods:
We accept USD (primary), EUR, GBP, CAD, MAD (Moroccan Dirham), XAF (CFA Franc), CNY (Chinese Yuan), and KRW (Korean Won). For other currencies, contact us and we'll arrange accordingly.
Yes. All card payments are processed by Stripe (PCI-DSS Level 1). Bank transfers go directly to our registered corporate accounts. We never request payment via WhatsApp, informal channels, or personal accounts. If you receive a suspicious payment request, contact us immediately at contact@raizafricagroup.com.
Yes. Every order includes a pre-shipment inspection by our China team before cargo leaves the factory. For larger orders, we also offer third-party inspection through certified agencies (SGS, Bureau Veritas, etc.) at an additional cost.
We take full responsibility for quality issues identified before shipment. If defects are discovered after delivery that were not detectable during inspection, we work with you to arrange replacements, refunds, or supplier compensation. All orders are covered by cargo insurance during transit.
Absolutely — and we strongly recommend it. Sample costs typically range from $30–$200 + shipping and are often deducted from your first bulk order. Sample lead time is 7–14 days by air.
Go to our Client Portal and choose one of two sign-up methods:
Registration is free. Once logged in, you can track your sourcing requests and orders, manage your profile, and communicate with our team.
Your dashboard gives you a complete view of your activity with RAIZ AFRICA GROUP:
You can also jump directly to the tracking page for any individual order.
At the moment, if you signed up via Google, your account is linked to your Google identity and does not have a separate password. To log in, always use the "Continue with Google" button on the portal. If you need to switch to email login, contact us at contact@raizafricagroup.com.
Use the Forgot Password page — enter your registered email address and we'll send you a secure reset link valid for 1 hour. Check your spam folder if you don't see it within a few minutes.
If you originally signed up with Google, you don't have a password — just use the "Continue with Google" button on the portal. If you need further help, contact us at contact@raizafricagroup.com.
Log in to your Client Portal and go to the Profile tab. From there you can update your first name, last name, phone number, company name, and country. Your email address cannot be changed directly — if you need to update it, contact us at contact@raizafricagroup.com.
No — they are two completely separate areas. The Client Portal is for registered clients to track their orders and requests. The admin panel is a restricted internal area accessible only to RAIZ AFRICA GROUP staff with administrator credentials. It is not publicly linked.
Send an account deletion request to contact@raizafricagroup.com from your registered email. We will delete your account and all associated personal data within 30 days, in accordance with our Privacy Policy. Note that order records may be retained for accounting compliance (up to 7 years) as required by law.
Yes. Your data is stored in an encrypted database on a secure server. We collect only the information necessary to manage your account and orders (name, email, company, phone). We never sell or share your personal data with third parties outside of what is required to fulfil your orders (e.g. freight agents, customs brokers). For full details, see our Privacy Policy.
We never store your card details. All card payments are processed directly by Stripe, which is PCI-DSS Level 1 certified — the highest standard in the payments industry. RAIZ AFRICA GROUP only receives a confirmation of payment, never your raw card data. Bank transfer details are communicated securely through our official email addresses only.
If you suspect your account has been compromised, take these steps immediately:
Also be aware: we will never ask for payment via WhatsApp, personal accounts, or unofficial channels. Any such request is fraudulent — please report it to us immediately.
Account data is retained as long as your account is active. If you request deletion, personal data is removed within 30 days. Order and transaction records may be retained for up to 7 years as required by accounting and tax regulations. For data removal requests, email us at contact@raizafricagroup.com from your registered address.
Yes. In addition to our sourcing services, we sell used vehicles and can ship them to any destination worldwide. Our current catalog includes SUVs, electric vehicles, pickups, and heavy trucks. Browse available vehicles on our Products page (scroll to the "Our Vehicle Inventory" section).
No — the vehicles shown on the website are examples only from our much larger inventory. Stock changes frequently as new vehicles arrive regularly. If you don't see what you're looking for, submit a request via our Sourcing page and we'll check availability for you.
Use our Sourcing Request form and enter the vehicle details (make, model, year, colour, specs) in the "Product" field. Our team will respond within 24–48 hours with availability and pricing. You can also contact us directly at contact@raizafricagroup.com or call +86 183 1799 5041.
Yes. We ship vehicles to all 85+ countries we serve — including all African countries, Europe, North America, the Middle East, and beyond. We handle all export paperwork, customs documentation, and freight arrangements. Contact us for a shipping quote to your specific destination.
We handle a wide range of vehicles:
If you're looking for a specific make, model, or year not shown in our catalog, simply submit a sourcing request and we will find it.
Yes! You can follow us on:
Follow us to stay informed about new stock, market trends, and exclusive offers.
Raiz is our AI-powered trade assistant, available on every page via the chat button (bottom right). Powered by Claude (Anthropic), it can:
No — the AI assistant cannot generate binding price quotes, as pricing depends on your specific product, quantity, destination, and current market conditions. It will guide you to our Sourcing page to submit a formal request, which our human team will respond to within 24–48 hours with accurate pricing.
Conversations with the AI assistant are processed via Anthropic's Claude API. Messages are not stored on our servers beyond the current session. We recommend not sharing sensitive financial or personal information in the chat. For confidential enquiries, contact us directly at contact@raizafricagroup.com.
While we do our best to keep Raiz well-informed about our services, AI assistants can occasionally make mistakes. For anything business-critical — pricing, compliance, delivery timelines — always verify with our human team at contact@raizafricagroup.com or call us at +86 183 1799 5041.
Our team is available Monday–Saturday, 8am–8pm (Beijing time). You can also ask our AI assistant Raiz directly on any page.
📞 +86 183 1799 5041 · contact@raizafricagroup.com